Privacy Policy

Effective Date: 7 July 2025
Last Updated: 7 July 2025

Our Commitment to Your Privacy

Wipeout Windows is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, process, and manage your personal information in accordance with New Zealand's Privacy Act 2020 and related legislation.

Who We Are

Wipeout Windows is a window cleaning service provider operating in New Zealand. We provide commercial and residential window cleaning services, including quoting, scheduling, and performing cleaning activities.

Contact Information:

• Business Name: Wipeout Windows

• Address: Upper Hutt, Wellington, New Zealand

• Phone: 021 805 696

• Email: privacyofficer@wipeoutwindows.co.nz

• Privacy Officer: Privacy Officer, privacyofficer@wipeoutwindows.co.nz

What Personal Information We Collect

We collect personal information necessary for providing our window cleaning services. The types of personal information we may collect include:

Information You Provide:

• Contact Details: Name, phone number, email address, postal address

• Property Information: Property address, access instructions, specific cleaning requirements

• Service Preferences: Preferred dates, times, frequency of service

• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

• Communications: Records of emails, phone calls, and messages between us

Information We Collect During Service:

• Website Usage: IP addresses, browser type, pages visited when you use our website

• Service Records: Photos of completed work (with your consent), service dates, work performed

Why We Collect Your Information

Under New Zealand's Privacy Act 2020, we only collect personal information for lawful purposes related to our business. We collect your information to:

• Provide Services: Schedule appointments, access your property, and perform window cleaning

• Customer Service: Respond to inquiries, handle complaints, and provide ongoing support

• Business Operations: Process payments, maintain service records, and improve our services

• Legal Compliance: Meet tax requirements and safety regulations

• Marketing: Send you service information (only with your consent)

• Safety: Ensure staff safety and property protection during service delivery

How We Collect Your Information

We collect information directly from you through:

• Direct Contact: Phone calls, emails, online forms, face-to-face meetings

• Website: Contact forms, quote requests, and website analytics

• Service Delivery: During cleaning services at your property

• Third Parties: Only when necessary and lawful, such as from property managers (for commercial properties) or payment processors

How We Use Your Information

We use your personal information only for the purposes it was collected or directly related purposes:

• Schedule and perform window cleaning services

• Process payments and maintain billing records

• Communicate about our services

• Improve service quality and customer experience

• Comply with legal requirements

• Send marketing communications (only with your consent)

• Maintain safety and security records

Who We Share Your Information With

We may share your personal information only in these limited circumstances:

Service Providers:

• Payment Processors: To process payments securely

• Scheduling Software: To manage appointments (under strict confidentiality agreements)

• IT Support: For website maintenance and data backup (under confidentiality agreements)

Legal Requirements:

• Government Agencies: When required by law (tax purposes, regulatory compliance)

• Law Enforcement: If required by court order or to prevent serious harm

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

International Data Transfers

If we transfer your information outside New Zealand, we will:

• Obtain your explicit consent and inform you that the receiving country may not provide comparable privacy protections, or

• Ensure the recipient is subject to privacy laws providing comparable protection to New Zealand's Privacy Act 2020

Data Security

We protect your personal information using appropriate security measures:

• Secure data storage with encryption

• Access controls limiting who can view your information

• Regular security assessments and updates

• Staff training on privacy and data protection

• Secure disposal when information is no longer needed

Data Retention

We retain personal information only as long as necessary:

• Customer Records: While you remain a customer and for 7 years after your last service

• Marketing Communications: Until you opt out or withdraw consent

• Website Analytics: Typically 2 years

• Payment Records: 7 years as required by tax and business laws

Your Privacy Rights

Under New Zealand's Privacy Act 2020, you have the right to:

Access Your Information

Request access to personal information we hold about you (we respond within one month)

Correct Your Information

Request correction of inaccurate, out-of-date, incomplete, or misleading information

Object to Marketing

Object to use of your information for direct marketing purposes

How to Exercise Your Rights

Contact our Privacy Officer at privacyofficer@wipeoutwindows.co.nz. We may need to verify your identity before processing your request.

Marketing Communications

We may send you service information if:

• You have consented to receive marketing communications

• You are an existing customer and the communication relates to our services

• It is otherwise permitted by law

Opting Out: You can opt out anytime by:

• Clicking unsubscribe links in emails

• Contacting us at privacyofficer@wipeoutwindows.co.nz

• Updating your preferences if you have an online account

Website Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and improve user experience

• Provide relevant content

You can control cookie settings through your browser preferences. For more information about our use of cookies, please see our Cookie Policy.

Privacy Breach Notification

If a privacy breach occurs that could cause serious harm, we are required to notify the Privacy Commissioner within 72 hours. We will also notify affected individuals if the breach is likely to cause serious harm.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

Privacy Officer

We have appointed a Privacy Officer who is responsible for ensuring compliance with the Privacy Act 2020. Our Privacy Officer is knowledgeable about privacy laws and is responsible for:

• Ensuring compliance with the Privacy Act 2020

• Handling privacy-related requests and complaints

• Providing privacy training to staff

• Acting as the primary contact with the Office of the Privacy Commissioner

Complaints and Contact Information

If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer first. We are committed to resolving any privacy concerns promptly and fairly.

Privacy Officer Contact:​

• Email: privacyofficer@wipeoutwindows.co.nz

• Phone: 021805696

• Address: Upper Hutt, New Zealand]

If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Privacy Commissioner:

• Website: privacy.org.nz

• Phone: 0800 803 909

• Email: enquiries@privacy.org.nz

Governing Law

This Privacy Policy is governed by New Zealand law, including the Privacy Act 2020, and any disputes will be subject to the jurisdiction of New Zealand courts.

This Privacy Policy was last updated on [Date]. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.